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ARC 211 Project  2018-2020

Study Design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. ARC Navigation services provided by a lay Patient Navigator.

Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.

Participation Breakdown:
Eastern Ottawa
- 8 primary care practices
- 36 primary care providers

Greater Sudbury
- 4 primary care practices
- 21 primary care providers

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