Study design: A prospective, mixed-method, (patient) randomized controlled trial of navigation services provided by Ontario 211 vs. ARC Navigation services provided by a lay Patient Navigator.

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Objective: To evaluate the effectiveness of the ARC navigation model on optimizing appropriate access to community-based services for socially complex primary care patients, including Franco-Ontarians living in minority situations.

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Participation breakdown:

Eastern Ottawa

8 primary care practices

36 primary care providers

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Greater Sudbury

4 primary care practices

21 primary care providers